WHY CHOOSE US?
How It Works
- Report Immediately – Notify our customer support within 24 hours of receiving your package (or expected delivery time for lost items).
- Provide Proof – Submit your tracking number, receipt, and photos/videos of the damaged package (if applicable).
- Claim Processing – Our claims team will review your report and process compensation or arrange a replacement within 5 business days.
- Insurance coverage applies only while the package is in our possession during transit.
- Certain items may be excluded from insurance (e.g., perishable goods, fragile items without proper packaging, prohibited items).
- Compensation value is based on the declared value of your shipment at the time of booking.